Privacy policy

CALOT B.V. (“we”, “us”, or “our”) operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the "Services"). CALOT B.V. is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with the Services. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you have read and understand this Privacy Policy and the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process
“Personal information” refers to information that identifies or can reasonably be linked to you. This does not include anonymized or de-identified data. Depending on your interactions with the Services, where you live, and applicable law, we may collect:

  • Contact details (name, address, billing/shipping address, phone number, email address)

  • Financial information (payment card details, transaction data, form of payment, payment confirmations)

  • Account information (username, password, security questions, preferences, settings)

  • Transaction history (items viewed, added to cart/wishlist, purchased, returned, exchanged, or canceled)

  • Communications with us (customer support messages, inquiries)

  • Device information (device type, browser, network connection, IP address, unique identifiers)

  • Usage data (how you interact with and navigate the Services)

Sources of Personal Information
We may collect your personal information:

  • Directly from you (account creation, checkout, customer service)

  • Automatically via your device when using the Services (including cookies and similar technologies)

  • From our service providers (e.g., payment processors, fulfillment partners, marketing platforms)

  • From business and marketing partners or other third parties

How We Use Your Personal Information

  1. Provide, Tailor, and Improve the Services – To process orders, perform contracts, process payments, fulfill and ship products, manage returns/exchanges, personalize your shopping experience, remember your preferences, send account notifications, and recommend products.

  2. Marketing and Advertising – To send you marketing communications via email, SMS, or post; to display relevant ads on our Services or other websites; and to make product recommendations based on your activity and purchase history. You can opt out of marketing at any time.

  3. Security and Fraud Prevention – To authenticate your account, prevent fraud, detect malicious activity, protect public safety, and ensure secure payments. You are responsible for safeguarding your account credentials.

  4. Communicating with You – To provide customer service, respond to inquiries, and manage our relationship with you.

  5. Legal Compliance – To comply with legal obligations, respond to lawful requests from authorities, enforce our terms, and protect our legal rights.

How We Disclose Personal Information
We may share your personal information:

  • With Shopify, service providers, and vendors (IT, payment processing, data analytics, cloud storage, fulfillment, shipping)

  • With business and marketing partners for promotional purposes (subject to applicable laws)

  • When you authorize us (e.g., via social media integrations, specific shipping instructions)

  • With affiliates and within our corporate group

  • In connection with business transactions (mergers, acquisitions, reorganizations) or legal processes

Relationship with Shopify
Our store is hosted by Shopify. Shopify collects and processes personal information to provide and improve its services to us and other merchants. This may include combining your activity across Shopify-powered stores to offer enhanced features. Shopify is responsible for certain processing and privacy rights requests. For details, visit the Shopify Privacy Policy.

Third-Party Websites and Links
Our Services may contain links to websites operated by third parties. We are not responsible for the privacy practices or content of such sites. You should review their privacy policies before sharing information with them.

Children’s Data
Our Services are not directed to children, and we do not knowingly collect data from those under the legal age of majority in their jurisdiction. If we learn we have collected such data, we will delete it.

Security and Retention
We implement reasonable technical and organizational measures to protect your personal information. However, no system is entirely secure. We retain personal information for as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices
Depending on your jurisdiction, you may have rights to:

  • Access/know the personal information we hold about you

  • Delete personal information

  • Correct inaccuracies

  • Receive a portable copy of your data

  • Object to or restrict processing

  • Withdraw consent where processing is based on consent
    You can opt out of marketing emails via the unsubscribe link. EEA/UK residents may lodge a complaint with their data protection authority.

International Transfers
Your information may be transferred, stored, and processed outside your country. Where required, we use safeguards such as the EU Standard Contractual Clauses.

Complaints
If you have concerns about our data practices, please contact us first. EEA residents can find their local authority here: EU Data Protection Authorities.

Changes to This Privacy Policy
We may update this policy periodically. We will post changes here and update the “Last updated” date.

Contact
CALOT B.V.
Email: support@calot.shop
Address: Schipbeek 9, 5032 RP, Tilburg, NL